2.2
/5
SugarCastle Review
Lyndon Hsu, director of BetGalaxy, managing partner of BetBetBet, previous chairman of BetCloud and Joint Chair of the Victorian Bookmakers Association for almost 20 years, launched his latest betting site, SugarCastle in August 2024.
Unsurprisingly, SugarCastle uses the BetCloud software Lyndon was instrumental in bringing to our screens. This means good racing fixed odds and extensive same game multi and stat markets. It also means no live streaming and limited futures options. We also found their app a bit buggy.
Overall, SugarCastle is much the same as the rest of Australia's BetCloud betting sites but with a bit more to work on so they're unlikely to become your preferred betting site if you sign up.
🥇 Highlight: Quick sign-up process
💩 Biggest Flaw: Difficult to see on the app
Deposit Match & Promos
0/5
Betting variety
3/5
Mobile experience
1/5
Payment options
1/5
Betting experience
4/5
Support
3/5
Summary
2.2/5
| Website | www.sugarcastle.com.... |
|---|---|
| Game Types | Racing, Sports |
| Deposit methods | Debit Card |
| Withdrawal methods | Bank Transfer |
| Odds provider | SugarCastle / BetCloud |
| Betting functions | Racing & Sports Betting |
| Apps | iOS (App Store), Android (Play Store) |
| Support | Message Box |
| Owner | Lyndon Hsu |
| Founded Year | 2024 |
| Headquarter | Melbourne |
Full SugarCastle Review
SugarCastle's animations and graphics have a vintage sports inspiration, and SugarCastle claims to ‘take you on a journey to an era of style’.
Firstly, it must be stated that Sugar Castle doesn’t offer anything that isn’t out of the ordinary for a BetCloud bookmaker. This includes perks such as Same Race Multis and Same Games Multis, Quaddies, Protest Payout, Mystery Bets, Blended Bets, Best Tote and Protest Payout.
The odds by SugarCastle are reasonable. At times, they can surpass major bookies and other times fall short, but generally, it's give or take 10-20 cents.
For example, at Manawatu Sportsbet had on fixed odds King Harvest $2.80, Jane’s Panama $4.60 and Goldstar Koda $5.50. SugarCastle offered $3.00 for King's Harvest, $4.30 for Jane's Panama and $5.00 for GoldStar Koda. SugarCastle was able to offer slightly better odds for the favourite but less for the second and third market elect.
The SugarCastle app is a bit tricky to use. This is because the animations and graphics, along with the colour scheme, are a little too heavy. The yellow background can sometimes be overpowering, and with the black text, it can often be hard to read. The app is glitchy at times and crashes, so there is work to be done there.
Live streaming is not on offer. SugarCastle does not provide tips. Expect basic analysis on the occasional runner with comments along the lines of - ‘Away Early’, ‘Favourite Distance’ and so on.
Customer support is 24/7, but has been reported to be inaccurate on the App Store. It is also worth noting that the App Store reviews are alarming, with more negative ones than positive.
Many of the sports markets on offer by SugarCastle are thin, but the racing markets are reasonable. Expect nothing in the department of promotions and offers also seems non-existent.
Overall, there's some work for SugarCastle to do, and other BetCloud bookmakers have more to offer. SugarCastle receives a very bleak 2.2/5 stars.
SugarCastle App ❌
The SugarCastle app is hard to use and navigate. The animations and graphics, along with the colour scheme, are too heavy. The yellow background can often be overpowering, and with the black text, it can be hard to read.
The app is glitchy at times and can crash. The SugarCastle app needs a lot of work.
SugarCastle Promotions ❌
SugarCastle does not offer promotions.
SugarCastle Withdrawals ✅
SugarCastle withdrawals are processed once daily in the afternoon and can take 1-3 business days to appear in your account. However, we have found that they can also arrive in your bank the same night as the withdrawal was requested.
SugarCastle Promotions ❌
SugarCastle does not offer promotions.
SugarCastle Racing and Sports Markets ✅
There is a solid range of local and international racing markets available, and most of what TAB can offer. Sports markets are more scarce but decent for AFL/NRL.
SugarCastle Tips ❌
SugarCastle does not offer tips. For a bookmaker who can provide tips, head to BaggyBet or TerryBet.
SugarCastle does provide basic racing analysis on the occasional runner with comments along the lines of - ‘Away Early’, ‘Favourite Distance’ and so on. At times these are not factually correct, so be careful if you are following.
There are no speed maps or any other racing analysis.
SugarCastle Live Streaming and Betting ❌
SugarCastle does not provide live streaming nor do they offer live betting.
SugarCastle Racing and Sports Odds ✅
SugarCastle's odds are highly competitive and don’t always match major bookmakers. For example at Manawatu, Sportsbet had a fixed odds price of $2.80 on King Harvest, $4.60 on Jane’s Panama and $5.50 on Goldstar Koda. SugarCastle offered $3.00 for King's Harvest, $4.30 for Jane's Panama and $5.00 for GoldStar Koda.
Sugar Castle was able to offer slightly better odds for the favourite but less for the second and third market elect.
SugarCastle Deposit Options ❌
SugarCastle only offers debit card deposits.
SugarCastle Customer Service/Support —
SugarCastle's customer service is available 24/7 via live chat.
SuagrCastle FAQs
No, SugarCastle is hard to recommend as they have a hard to use app, no promos and are missing other things like tips and insights.
Lyndon Hsu owns SugarCastle.
We are not allowed to advertise SugarCastle's sign up bonus to players who do not already have an account.
SugarCastle withdrawals can take up to 1-3 business days to appear, but can also, at times, appear the same night as withdrawing.
Yes, SugarCastle's live chat is open 24/7.
Debit card is the only deposit option at SugarCastle.
Yes, SugarCastle has an iOS and Android app.
No, SugarCastle doesn't have live streaming.
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